Thanks Dremel Tools!
I had to return my Dremel Multimax for repair after it quit on me during a remodel job I was doing. I wasn’t mad at the tool or anything like that, I have had it for a very long time and it has taken a pretty good beating over the years. I just received a package from them and it contained an updated tool to replace my broken one, all the accessories, plus a couple extra blades for the tool. I was expecting to pay about $60-$65 for the repairs as my old Dremel was no longer under warranty. Well they just went well above the normal customer service line – they replaced my broken Dremel at ZERO cost! Now that’s an outfit that I will continue to do business with and I certainly recommend them to everyone.